A kitchen manager orders stock at five in the morning while busy. Any interface that requires thought gets abandoned for a WhatsApp message to the supplier.
We built an interface around repeat orders and quantity prediction, with a dark mode and large one-handed controls, so an order completes in under a minute.
We spent full mornings in four kitchens watching the ordering process.
We designed around repeat ordering rather than full catalogue browsing.
We tested prototypes in real working conditions before launch.
The cooks started using it without any training. That's the best signal you can get.